MIREILLE Online Store Return Policy
1. Return Period:
All products purchased from MIREILLE Online Store can be returned within 5 days from the date of delivery. The date of delivery will be determined based on the tracking information provided by our delivery partners.
2. Return Conditions:
To be eligible for a return, the following conditions must be met:
- The product must be unused, in the same condition that you received it, and in its original packaging.
- The product must have all tags and labels attached.
- The product should not be damaged in any way.
3. Return Process:
a. Initiate Return: To start the return process, please contact our customer service team through our website's "Contact Us" section.
b. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN). Please ensure this number is clearly marked on the return package.
c. Packing: Securely pack the product in its original packaging and include the original invoice or proof of purchase.
d. Shipping: Use a trackable shipping service to send the product back to our return center. The address will be provided by our customer service team.
4. Return Shipping Costs:
Return shipping costs are the responsibility of the customer. MIREILLE does not provide prepaid return labels. We recommend using a shipping service that offers tracking to ensure your return is received and processed in a timely manner.
Once your return is received and inspected, we will send you an email notification regarding the status of your return. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Certain products may be exempt from returns due to hygiene or safety reasons. These products will be clearly marked as "non-returnable" on the product page.
7. Damaged or Defective Items:
If you receive a damaged or defective product, please contact our customer service team immediately. We will provide instructions on how to proceed and may offer a replacement or refund.
8. Final Sale Items:
Items marked as "Final Sale" or purchased using a discount code or on sale are not eligible for returns or exchanges. Any purchase made with a discount code or during a sale event is considered a final sale.
At this time, MIREILLE Online Store does not offer exchanges. If you need a different size or color, please return the original item and place a new order.
If you have any questions or concerns regarding our return policy, please contact our customer service team through the contact us page or the chat section.
Thank you for shopping with MIREILLE. We value your trust and strive to provide the best shopping experience.